THILLAI RAJAN K
No.2, Indira Gandhi Street, Kaveri Nagar, Saidapet, Chennai-600015
Phone: +91 44 24332018, Mob: +91 9840614321
Email: thillai_raj@yahoo.com
An MBA and B.Tech Graduate with 2+ years of experience in Banking/Financial services sector seeking assignment where my acquired knowledge and skills can be utilized for organizational growth and profitability.
Þ Proficient in basic financial & system concepts, derivatives, business knowledge and stock market; NCFM Certified; excellent analytical skills.
Þ Excellent team player, flexile and adaptable, providing solutions through careful analysis.
Work Experience
ICICI Bank, Kerala
Branch Operations Manager, July 2008 to April 2009
Responsibilities:
è Leading a team of 4 and reporting to Branch Manager – Retail operations
è Manage day-to-day branch operations
è Managing the branch operations through analysis of critical reports as Operations Compliance, Vital Transactions, Inventory Control etc.
è Streamlining the branch operations inline with the benchmark audit standards with expertise in audit and compliance procedures.
è Ensure utmost Customer delight within the defined product and services offering.
è Coordinating, monitoring and reviewing Business Continuity Plan (BCP) for the Branch.
Accomplishments:
è Enhanced the Audit & Compliance rating of the Branch from 3-Star to 4-Star
è Reduced the Operations Expenditure of the branch by 10-15 percent.
Citigroup Global Services (formerly E-serve International ltd.), Chennai
Processing Officer, May 2004 to June 2006
Responsibilities:
è Led a team of 3 and reported to manager – Card Operations.
è Scrutinized documents and responsible for Credit Card Fraud Management.
è Collated all data, prepared MIS reports and forwarded the same to clients; also maintained and analyzed accounts for clients.
è Conducted internal audits at other departments, suggested corrective measures in case of deviations.
Contributions:
è Played active part in successful migration of projects from Citibank – Germany & Citibank - Malaysia to E-serve International Ltd.,
è Reduced the credit card Write-off amount for Citibank-Germany by 30 percent.
VST Motors Ltd., Chennai
Warranty Assistant (Feb 2003 to may 2004)
Responsibilities:
è Reported to the Floor Manager, responsible for analyzing customer complains pertaining to warranty replacements.
è Generated daily / monthly MIS and forwarded the same to principals (Ford India Ltd.).
è Claimed the warranty parts amount from Ford India and analyzed the settlement procedure.
Accomplishments:
è Significantly enhanced warranty revenue for the company.
è Key role in the smooth migration of the warranty process from a manual one to a computerized one.
è Reduced the collection period of warranty period from 90 days to 60 days for the company resulting in enhanced cash flow.
Education
è MBA (Finance / Systems), Bharathidasan Institute of Management, CGPA 2.81/4.0
2006-2008
è B.Tech (Production Engineering), Madras Institute of Technology, CGPA 8.0/10.0 (2001)
è HSC, Tamil Nadu State Board, 86.5% 1997
è NCFM Certified – Depository Operations, Securities Market , AMFI Certified
MBA Project
Title: Achieving Excellence in Software Services Delivery: Business Analysis, Recommendations and Solutions
Duration: 2 months
Organisation: Sierra Atlantic Software Services Ltd (An Application Networking Company)
Location: Hyderabad
Team Size: 2
Project synopsis (including objective & conclusion): The objective of the project is to analyse and understand business challenges faced by the company's delivery team, and to provide suitable recommendations and solutions. The project was part of the program initiated by the company towards achieving excellence in delivery of software services.
Role: As part of solutions delivery, developed industry vertical orientation capsule on Supply Chain Management and Banking, Financial Services and Insurance (BFSI). Advantage accrued to the company was that efficiency increased as employees understand the client REAL business needs & the project also provides transparency in project reporting to its stakeholders.
Other Projects Undertaken
è Stock Valuation of IVRCL
è Development of image databank for surface finish measurement of non-ferrous metals
è Design of worm gear using neural network
Technical Skills / Training
è C, C++, SQL
è AutoCAD, PRO-E
è Mainframe
è MS-Office
Extra-Curricular Activities
è Winning team member of Marwar-2006 – Marketing event conducted at BIM, Trichy
è Winning team member of Bulls and Bears -2006 – financial event in stocks market conducted at BIM, Trichy
è Conducted National Level Online Quiz competition ENGIMA 07 & ENIGMA 08
è Part of Organizing committee of CRESCITA 2006 (annual conference)
è Coordinator of BIM Quest for CRESCITA 2007
è Member of Sports Committee & BIM Quest of BIM, Trichy
Personal Particulars
è Date of Birth: 13 January 1980
è Language Proficiency: English, Tamil, German (Level – 1)
è Hobbies include keeping abreast of current affairs pertaining to business, swimming, driving.
è Passport No.: B-5763801